1-16 of 16 results for subject:Self-assessment
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To ask the Chancellor of the Exchequer, with reference to his objective to make tax digital for income tax self assessment, what latest estimate he has made of the numbers of businesses and landlords with annual business income above £100,000 who are (a) already managing their records and payments using...
To ask the Chancellor of the Exchequer, with reference to his objective to make tax digital for income tax self assessment, what latest estimate he has made of the numbers of businesses and landlords with annual business income above £100,000 who are (a) already managing their records and payments using...
To ask the Chancellor of the Exchequer, how many cases have there been identified by the HMRC team looking into cases of false self-assessment filing to date.
To ask the Chancellor of the Exchequer, how many cases have there been identified by the HMRC team looking into cases of false self-assessment filing to date.
HMRC has a duty to protect the tax system from potential fraudulent repayment claims being made which undermine both public confidence in the system and reduces the amount of money available to fund our vital public services.
Over 90 per cent of HMRC’s Income Tax Self-Assessment repayment requests come from a genuine person and are paid without suspension or intervention. However, their systems are continually under attack from fraudsters.
Over the last 8 years, HMRC have successfully countered fraudulent repayments through rigorous risk assessment and other upstream initiatives. However, the volume of attempts to defraud them has also increased and they must continually adapt their response.
A release of the information requested in these questions, including the numbers of cases worked and the outcome of those cases, could undermine the compliance activity which HMRC are undertaking. This could in turn prejudice any investigations into suspected repayment fraud.
Where a fraudster has been identified, HMRC will not give them agent codes and will suspend any codes that may already be active in order to maintain the integrity of the tax system, safeguard customer data, and protect revenues.
To ask the Chancellor of the Exchequer, whether SA1 registration forms for Self-Assessment are retained by HMRC after processing.
To ask the Chancellor of the Exchequer, whether SA1 registration forms for Self-Assessment are retained by HMRC after processing.
Paper SA1 Registrations forms are retained for three years after processing. In cases where the SA1 cannot be processed because there is insufficient information, a letter is sent to the customer requesting that information and the SA1 is deleted. The letter tells the customer to complete a new registration form.
SA1 forms submitted online are not retained.
To ask the Chancellor of the Exchequer, what assessment he has made of the implications for his policies of the number of court cases relating to persons filing fraudulent self-assessment tax claims without the claimant's knowledge.
To ask the Chancellor of the Exchequer, what assessment he has made of the implications for his policies of the number of court cases relating to persons filing fraudulent self-assessment tax claims without the claimant's knowledge.
HMRC has a duty to protect the tax system from potential fraudulent repayment claims being made which undermine both public confidence in the system and reduces the amount of money available to fund our vital public services.
Over 90 per cent of HMRC’s Income Tax Self-Assessment repayment requests come from a genuine person and are paid without suspension or intervention. However, their systems are continually under attack from fraudsters.
Over the last 8 years, HMRC have successfully countered fraudulent repayments through rigorous risk assessment and other upstream initiatives. However, the volume of attempts to defraud them has also increased and they must continually adapt their response.
A release of the information requested in these questions, including the numbers of cases worked and the outcome of those cases, could undermine the compliance activity which HMRC are undertaking. This could in turn prejudice any investigations into suspected repayment fraud.
Where a fraudster has been identified, HMRC will not give them agent codes and will suspend any codes that may already be active in order to maintain the integrity of the tax system, safeguard customer data, and protect revenues.
To ask the Chancellor of the Exchequer, in January 2021 how many calls to HMRC's telephone advice lines for people completing a self assessment form were not answered by an HMRC call agent within (a) 20 minutes, (b) 15 minutes, (c) 10 minutes, (d) 5 minutes.
To ask the Chancellor of the Exchequer, in January 2021 how many calls to HMRC's telephone advice lines for people completing a self assessment form were not answered by an HMRC call agent within (a) 20 minutes, (b) 15 minutes, (c) 10 minutes, (d) 5 minutes.
Information on HMRC performance can be found here: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
To ask the Chancellor of the Exchequer, how much his Department has spent on advertising campaigns carried out by or on behalf of HM Revenue and Customs to encourage timely submission of self assessment forms by people in each of the last 10 years.
To ask the Chancellor of the Exchequer, how much his Department has spent on advertising campaigns carried out by or on behalf of HM Revenue and Customs to encourage timely submission of self assessment forms by people in each of the last 10 years.
The amount HMRC spent on Self-Assessment advertising in the years 2014-21 is shown in the table below. HMRC does not hold records of spend before the 2014 -15 financial year.
2014 - 15 | £1,916,306 |
2015 – 16 | £1,369,871 |
2016 – 17 | £1,194,347 |
2017 – 18 | £1,147,806 |
2018 – 19 | £1,171,735 |
2019 – 20 | £724,395 |
2020 – 21 | £954,057 |
To ask the Chancellor of the Exchequer, in which types of media and platforms, advertising campaigns carried out by or on behalf of HM Revenue and Customs encouraging timely submission of self assessment forms by people have been placed in each of the last five years; and how much has...
To ask the Chancellor of the Exchequer, in which types of media and platforms, advertising campaigns carried out by or on behalf of HM Revenue and Customs encouraging timely submission of self assessment forms by people have been placed in each of the last five years; and how much has...
HMRC spent the following on Self-Assessment advertising by channel over the past five years. This is the most detailed channel breakdown available.
2016 – 17
Radio – £389,959
Out of Home (outdoor posters) – £409,505
Digital display - £58,055
Search engine advertising - £96,000
Social media - £20,000
Research - £139,000
Production - £81,828
Total - £1,194,347
2017 – 18
Radio - £234,931
Out of home - £289,794
Digital display - £149,661
Search engine advertising - £149,505
Research - £97,335
Production - £226,580
Total - £1,147,806
2018 – 19
Radio - £254,624
Out of home - £287,841
Digital display - £182,976
Search engine advertising - £99,909
Social media - £49,943
Research - £131,425
Production - £165,017
Total - £1,171,735
2019 – 20
Radio - £185,072
Digital display - £188,363
Search engine advertising - £89,152
Social media - £72,930
Research - £133,294
Production - £55,584
Total - £724,395
2020 – 21
Radio - £290,829
Digital display - £281,545
Search engine advertising - £90,661
Social media - £144,851
Research - £55,272
Production - £90,899
Total - £954,057
To ask the Chancellor of the Exchequer, what assessment he has made of the value for money achieved from advertising spend on HM Revenue and Customs' campaigns to ensure timely submission of self assessment forms from individual taxpayers.
To ask the Chancellor of the Exchequer, what assessment he has made of the value for money achieved from advertising spend on HM Revenue and Customs' campaigns to ensure timely submission of self assessment forms from individual taxpayers.
All Government campaigns are subject to rigorous planning and approvals processes, including peer review through the Government Communications Service. Advertising forms only a part of any campaign. They are bolstered with no and low-cost activity wherever possible.
HMRC fully evaluates its advertising campaigns to establish value for money for the UK taxpayer; this includes identifying the effectiveness of each channel as well as assessing the quality of the media bought. It also identifies learnings from each campaign that can be applied to future activity.
In the last three years, HMRC has done additional research into its major campaigns to identify a return on marketing investment. The figures for the Self-Assessment advertising campaign are below:
2020 – 21 | 14.1: 1 * |
2019 – 20 | 16.8: 1 |
2018 – 19 | 9.91:1 |
*for every £1 spent on advertising, HMRC saves £14.10 in administration costs
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (a) answered and (b) not answered within ten minutes in each of the last 36 months.
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (a) answered and (b) not answered within ten minutes in each of the last 36 months.
Information on HMRC performance can be found here:
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
To ask the Chancellor of the Exchequer, whether he has set targets for the length of time callers to HMRC's helpline for queries on self-assessment tax returns should wait before their call is answered.
To ask the Chancellor of the Exchequer, whether he has set targets for the length of time callers to HMRC's helpline for queries on self-assessment tax returns should wait before their call is answered.
HMRC does not have a target for the length of time callers should wait before their calls are answered. Instead, HMRC measures the percentage of callers who wish to speak to an advisor who are able to do so. They call this Advisor Attempts Handled.
Information on HMRC’s current performance is published here:
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (i) answered and (ii) not answered within five minutes in each of the last 36 months.
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (i) answered and (ii) not answered within five minutes in each of the last 36 months.
HMRC performance information can be found here:
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were not answered at all, in each of the last 36 months.
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were not answered at all, in each of the last 36 months.
Information on HMRC’s current performance is published here:
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
To ask the Chancellor of the Exchequer, what recent discussions his Department has had with officials at HMRC on processing self-assessment repayment requests.
To ask the Chancellor of the Exchequer, what recent discussions his Department has had with officials at HMRC on processing self-assessment repayment requests.
HMT officials are in regular contact with HMRC on a range of important issues, including matters relating to Self Assessment. The Government is committed to processing Self Assessment repayment requests promptly, while ensuring that the necessary checks are completed to guard against fraud.
To ask the Chancellor of the Exchequer, what steps he has taken to reduce the time taken by HMRC to process self-assessment repayment requests.
To ask the Chancellor of the Exchequer, what steps he has taken to reduce the time taken by HMRC to process self-assessment repayment requests.
HMRC have to balance processing repayment claims quickly with protecting the public purse from incorrect or fraudulent claims. In order to do this they undertake a number of automated and manual checks. Currently, owing to the effects of COVID-19 and the introduction of various Government schemes to support taxpayers, HMRC are seeing an increase in the number of repayment claims within the Self-Assessment system. HMRC aim to provide a fair and consistent service to all taxpayers while prioritising the most vulnerable where appropriate. HMRC deploy their resources based on customer demand, business requirements, and key business events, in order to provide the best possible service.
HMRC publish their performance data regularly at: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports and https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates.
To ask the Chancellor of the Exchequer, what recent estimate he has made of the average time taken by HMRC in processing self-assessment repayment requests.
To ask the Chancellor of the Exchequer, what recent estimate he has made of the average time taken by HMRC in processing self-assessment repayment requests.
HMRC have to balance processing repayment claims quickly with protecting the public purse from incorrect or fraudulent claims. In order to do this they undertake a number of automated and manual checks. Currently, owing to the effects of COVID-19 and the introduction of various Government schemes to support taxpayers, HMRC are seeing an increase in the number of repayment claims within the Self-Assessment system. HMRC aim to provide a fair and consistent service to all taxpayers while prioritising the most vulnerable where appropriate. HMRC deploy their resources based on customer demand, business requirements, and key business events, in order to provide the best possible service.
HMRC publish their performance data regularly at: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports and https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates.
To ask the Chancellor of the Exchequer, what assessment his Department has made of the potential merits of including the cost of a bike as an allowable expense on self-employed workers’ self-assessment, to ensure all workers can participate in the Cycle to Work scheme, regardless of their employment status.
To ask the Chancellor of the Exchequer, what assessment his Department has made of the potential merits of including the cost of a bike as an allowable expense on self-employed workers’ self-assessment, to ensure all workers can participate in the Cycle to Work scheme, regardless of their employment status.
On 29 April 2021 officials from the Department for Transport met with the Cycle to Work Alliance along with officials from the Department for Business, Energy and Industrial Strategy, Her Majesty’s Revenue and Customs and Her Majesty’s Treasury to discuss the Alliance’s Report, which included a proposal to extend the Cycle to Work scheme to the self-employed. The report’s recommendations will be considered carefully to establish whether and how the Cycle to Work scheme could be improved.