Written question asked by Bridget Phillipson (Labour) on Monday, 22 November 2021, in the House of Commons. It was due for an answer on Wednesday, 24 November 2021. It was answered by Lucy Frazer (Conservative) on Tuesday, 30 November 2021 on behalf of the Treasury.
Self-assessment: Telephone Services
- Question
-
To ask the Chancellor of the Exchequer, whether he has set targets for the length of time callers to HMRC's helpline for queries on self-assessment tax returns should wait before their call is answered.
- Answer
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HMRC does not have a target for the length of time callers should wait before their calls are answered. Instead, HMRC measures the percentage of callers who wish to speak to an advisor who are able to do so. They call this Advisor Attempts Handled.
Information on HMRC’s current performance is published here:
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
Secondary information
- Type
- Written question
- Reference
- 79359
- Session
- 2021-22
- Subjects
- Standards Telephone services Self-assessment Revenue and Customs
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2023-08-01 17:56:53 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2021-22/79359
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