It is the responsibility of individual National Health Service organisations and publicly funded social care providers to comply with the Accessible Information Standard (AIS) and to meet the communication needs of patients and carers with a disability, impairment or sensory loss, including blind and partially-sighted people.

NHS England has completed a review of the AIS to help ensure that everyone’s communication needs are met in health and care provision.

The review considered the effectiveness of the current AIS, how the standard is implemented and enforced in practice, and identified recommendations for improvement. Following publication of the revised standard in due course, NHS England will continue work to support its implementation with awareness raising, communication and engagement and updated e-learning modules on the AIS to ensure NHS staff are better aware of the standard and their roles and responsibilities in implementing it. The e-learning modules are accessible to everyone working in the NHS and adult social care services

A key part of the AIS review is the strengthening of assurance of compliance with implementation of the AIS. As such, an AIS self-assessment framework has been developed to support individual providers of NHS and social care services to measure their performance against the AIS and develop targeted improvement action plans to address gaps in implementation. The self-assessment framework has also been designed to help the Care Quality Commission (CQC) to gain insight into people's experiences and whether their accessible communication needs are being met, and to better understand organisational performance for inclusion in the CQC assessment framework for provider organisations.

The department publishes annual statistics on absence from school broken down by pupils’ type of special educational need (SEN). The most recent figures, for the 2020/21 academic year, are published here: https://explore-education-statistics.service.gov.uk/find-statistics/pupil-absence-in-schools-in-england.

The publication includes figures for pupils whose type of SEN is visual impairment. The figures for primary and secondary schools are available here: https://explore-education-statistics.service.gov.uk/data-tables/permalink/34b7634d-01b2-45bb-be2e-5003ac8ea73f. For comparative purposes, ‘Total’ includes all pupils, including those who have no SEN.

The figures do not include the 2019/20 academic year, because the publication was cancelled that year due to the COVID-19 pandemic.

Operators involved in the management of stations are responsible for ensuring the safety of all passengers on the premises. The Office of Rail and Roads (ORR) is the safety regulator of Britain’s railway and can take enforcement action if these standards are not met.

There are clear safety and accessibility benefits of installing platform edge tactiles. Whenever the industry installs, replaces or renews platform infrastructure they must install appropriate tactile surfaces. Network Rail has also been asked to develop a programme to ensure all platforms have them installed as quickly as possible.

We are working closely with local authorities, retailers, food businesses and charities to enable blind and partially sighted people to access food through a variety of ways including: volunteers shopping for them, food deliveries from local retailers, wholesalers and food businesses, many of whom will take orders over the phone, as well increasing access to supermarkets for a priority delivery or click and collect slots. We have been able to secure a limited number of online delivery slots for the dedicated use of vulnerable people having difficulties getting food. The Royal National Institute of Blind People (RNIB), alongside local authorities and other charities, can now help vulnerable individuals access these delivery slots.

The NHS Volunteer Responders programme can be used by people who need to access food and essential supplies - they can be reached by calling 0808 196 3646 or visiting nhsvolunteerresponders.org.uk. In addition, various sight loss charities are working directly with some of the major supermarkets to take forward some practical initiatives to help people with sight loss to access supermarkets.

We are conscious that vulnerable people, including those who are blind or partially sighted, need further information on support services as social distancing restrictions ease. We are working closely with local authorities, charities and retailers to understand how changes in Government advice may affect accessibility and will update the community in due course.