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To ask the Secretary of State for Transport, what assessment she has made of the adequacy of consumer protections available to passengers whose journeys are disrupted by failures of the EU Entry/Exit System.
To ask the Secretary of State for Transport, what assessment she has made of the adequacy of consumer protections available to passengers whose journeys are disrupted by failures of the EU Entry/Exit System.
The Entry/Exit System has been introduced by the European Union to increase border security and we have consistently sought to urge pragmatism to ensure that British travellers do not face disruption, The Transport Secretary has spoken with the EU Commissioner for Sustainable Travel and Tourism on the matter.
It is, however, inevitable that any new system faces challenges and passengers should not be inconvenienced as this system settles into operation. In July, I met with cross channel ferry operators and reminded them of their obligations to passengers should disruption occur and would encourage any passengers affected by delays at the border to speak with their operators.
To ask the Secretary of State for Transport, what discussions she has had with the European Commission on the operational impact of the EU Entry/Exit System on UK travellers.
To ask the Secretary of State for Transport, what discussions she has had with the European Commission on the operational impact of the EU Entry/Exit System on UK travellers.
The Secretary of State met with the European Commissioner for Sustainable Transport and Tourism, Apostolos Tzitzikostas on 13 July. This was a productive call where both agreed on the need to work together to aim for smooth EES checks over the peak summer period to support holidaymakers.
This follows previous engagement with both the Commissioner and the French Transport Minister seeking agreement on increasing staffing levels to support the implementation of EES.
To ask the Secretary of State for Transport, whether her Department has modelled the potential impact of the Sustainable Aviation Fuel Mandate on the number of passengers beginning journeys from overseas airports.
To ask the Secretary of State for Transport, whether her Department has modelled the potential impact of the Sustainable Aviation Fuel Mandate on the number of passengers beginning journeys from overseas airports.
The Department for Transport has indicated that it will not be possible to answer this question within the usual time period. An answer is being prepared and will be provided as soon as it is available.
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, whether her Department holds data on the proportion of incidents involving disruptive or unruly airline passengers in which alcohol was identified as a contributing factor.
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, whether her Department holds data on the proportion of incidents involving disruptive or unruly airline passengers in which alcohol was identified as a contributing factor.
The Department for Transport does not collect or hold data on the proportion of incidents involving disruptive or unruly airline passengers in which alcohol was identified as a contributing factor. Airlines and airports may collect this data as part of their reporting practices.
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, whether her Department holds information on the number of passengers who have been (a) refused carriage and (b) banned from future travel by UK airlines due to...
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, whether her Department holds information on the number of passengers who have been (a) refused carriage and (b) banned from future travel by UK airlines due to...
The Department for Transport does not collect or hold data on the number of passengers who have been refused carriage and banned from future travel by UK airlines due to disruptive or unruly behaviour.
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, whether her Department collects data on the number of passengers removed from aircraft prior to departure due to disruptive or unruly behaviour.
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, whether her Department collects data on the number of passengers removed from aircraft prior to departure due to disruptive or unruly behaviour.
The Department for Transport does not collect or hold data on the number of passengers removed from aircraft prior to departure due to disruptive or unruly behaviour.
To ask the Secretary of State for Transport, what estimate she has made of changes in passenger numbers on c2c rail services in each of the next ten years.
To ask the Secretary of State for Transport, what estimate she has made of changes in passenger numbers on c2c rail services in each of the next ten years.
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, how many people have been (a) prosecuted and (b) convicted for offences relating to disruptive and unruly behaviour on board aircraft in each of the last five...
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, how many people have been (a) prosecuted and (b) convicted for offences relating to disruptive and unruly behaviour on board aircraft in each of the last five...
The Department for Transport does not collect or hold data on how many people have been prosecuted and convicted for offences relating to disruptive and unruly behaviour onboard aircraft. Data on prosecutions is collated and held by the Ministry of Justice.
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, how many flights to or from UK airports have been diverted as a result of disruptive or unruly passenger behaviour in each of the last five years.
To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2026 to Question 13039 on Aviation: Antisocial Behaviour, how many flights to or from UK airports have been diverted as a result of disruptive or unruly passenger behaviour in each of the last five years.
Data on flights diverted due to disruptive or unruly passenger behaviour is reported to the Civil Aviation Authority through the Mandatory Occurrence Reporting scheme. Reports submitted under this scheme are subject to strict confidentiality requirements, and this data can only be used to maintain or improve aviation safety. It cannot be released to the general public or media.
What recent discussions she has had with the Mayor of London on the potential impact of London Underground industrial action on passengers.
What recent discussions she has had with the Mayor of London on the potential impact of London Underground industrial action on passengers.
To ask the Secretary of State for Transport, what steps she is taking to ensure rail companies are obliged to provide a comfortable temperature and climate conditions for passengers.
To ask the Secretary of State for Transport, what steps she is taking to ensure rail companies are obliged to provide a comfortable temperature and climate conditions for passengers.
Operators are responsible for maintaining trains, including heating, ventilation and air-conditioning systems where fitted. Passenger comfort is supported through the RSSB's Key Train Requirements and rolling stock specifications, which are used when procuring and refurbishing trains. These requirements address passenger environmental conditions, including heating, ventilation and air-conditioning systems.
To ask the Secretary of State for Transport, what steps her Department is taking to improve passenger safety and comfort on public transport during periods of extreme heat.
To ask the Secretary of State for Transport, what steps her Department is taking to improve passenger safety and comfort on public transport during periods of extreme heat.
Ensuring the welfare of passengers on public transport remains a priority for the Department, including during extreme hot weather. Train operators, along with other public transport operators, encourage all passengers to follow the latest public health and travel advice. For example, during the most recent high temperatures, amended timetables and passenger messaging were developed to support the welfare of passengers and rail staff and bus operators were expected to ensure their fleets prioritised ventilation, driver welfare, and passenger support to maintain, safe comfortable journeys.
To ask the Secretary of State for Transport, what estimate has been made of the potential impact of the Liverpool Street Station redevelopment scheme on passenger capacity during construction, including the proportion of concourse space and platforms expected to be unavailable.
To ask the Secretary of State for Transport, what estimate has been made of the potential impact of the Liverpool Street Station redevelopment scheme on passenger capacity during construction, including the proportion of concourse space and platforms expected to be unavailable.
Maintaining services during construction is a priority. The proposed phased approach keeps the station operational throughout. While concourse capacity will be reduced in phases during construction, passenger footfall has been modelled against this to ensure the station can remain operational and meet passenger need.
Only platforms 1-2 will close for a portion of the build to allow the mezzanine extension. Services from those platforms can be re-redirected to others to enable the works as no other platforms require closure.
To ask the Secretary of State for Transport, if she will make an assessment of the effectiveness of existing powers available to airlines and other agencies to prevent and respond to disruptive behaviour by airline passengers; and whether her Department has plans to introduce further measures, including arrangements for information-sharing...
To ask the Secretary of State for Transport, if she will make an assessment of the effectiveness of existing powers available to airlines and other agencies to prevent and respond to disruptive behaviour by airline passengers; and whether her Department has plans to introduce further measures, including arrangements for information-sharing...
The UK has robust laws in place that prohibit disruptive behaviour on an aircraft, this can result in fines and prison sentences.
Air carriers have the right to refuse to carry passengers they consider to be a potential risk to the safety of the aircraft, passengers or crew, and under their terms and conditions can ban passengers from future travel on their airline, either for a specified time or indefinitely.
Disruptive and unruly behaviour whilst travelling by air is completely unacceptable. Government is committed to continuing to work with industry to ensure that the travelling environment for air passengers and staff remains safe and enjoyable.
To ask the Secretary of State for Transport, what assessment she has made of the adequacy of the consultation requirements for passengers under the Bus Services Act 2025; and whether she plans to introduce further measures to help ensure bus users are consulted before significant changes are made to local...
To ask the Secretary of State for Transport, what assessment she has made of the adequacy of the consultation requirements for passengers under the Bus Services Act 2025; and whether she plans to introduce further measures to help ensure bus users are consulted before significant changes are made to local...
The Bus Services Act 2025 places passengers at the heart of local bus services by strengthening requirements on local authorities and operators to consider the needs of the communities they serve.
The Act introduces safeguards that ensure passengers are properly considered before significant changes are made. This includes the socially necessary local services measure which means that local transport authorities (LTAs) and bus operators are now required to identify those services which are considered as being socially necessary for their community. Should such a service then face potential withdrawal or substantial alteration, the parties must work together to explore all available options before any significant changes are made. The Government is clear that passenger views are vital in implementing this measure, and LTAs should take care to ensure there is a balanced representation of passenger voices.
The Department's guidance to local transport authorities on establishing Enhanced Partnerships makes clear that stakeholders, including passenger groups, should be consulted on the contents of any such scheme. Guidance on setting up a franchising scheme requires local transport authorities to consult on the proposals, including with passenger groups. These measures ensure that passenger views are taken into account as part of considerations on delivering better local bus services.
To ask the Secretary of State for Transport, what estimate she has made of changes in passenger numbers on Greater Anglia services in each of the next ten years.
To ask the Secretary of State for Transport, what estimate she has made of changes in passenger numbers on Greater Anglia services in each of the next ten years.
Over each of the next ten financial years, I expect Greater Anglia to continue to grow passenger numbers. Projections will be firmed up during the rolling business planning process, taking into account regional long-term planning assessments.
To ask the Secretary of State for Transport, if she will make an assessment of the potential merits of requiring airlines to cover a passenger's claim management or legal costs in cases where the airline initially rejected a UK261 compensation claim that was subsequently proven to be valid.
To ask the Secretary of State for Transport, if she will make an assessment of the potential merits of requiring airlines to cover a passenger's claim management or legal costs in cases where the airline initially rejected a UK261 compensation claim that was subsequently proven to be valid.
The Department has not made an assessment of the potential merits of requiring airlines to cover passengers’ claim management or legal costs in these circumstances.
Airlines are already legally required under Regulation (EC) 261/2004 (‘Regulation 261’) to pay compensation where it is due. Where a passenger believes a claim has been wrongly rejected, they can pursue it with the airline and, if unresolved, escalate the complaint to an independent Alternative Dispute Resolution (ADR) provider (where the airline is a member) or the courts.
Aviation ADR bodies provide a binding decision for consumers at low or no cost, with any fees typically refunded if a complaint is upheld.
To ask the Secretary of State for Transport, what assessment she has made of the potential merits of introducing a national target for the number of passengers switching from driving to public transport.
To ask the Secretary of State for Transport, what assessment she has made of the potential merits of introducing a national target for the number of passengers switching from driving to public transport.
Government is focused on making sustainable travel options the most attractive, convenient and affordable choice for everyday journeys. We're supporting drivers to benefit from the lower and more predictable running cost of an electric car through our £2 billion Electric Car Grant. The Government is also supporting sustainable travel through our Better Connected strategy, the Bus Services Act 2025 and the Railways Bill alongside investment in public transport, active travel and support for shared mobility. Making it easy and practical to choose greener transport options will help accelerate the shift to lower-emission travel.
To ask the Secretary of State for Transport, what measures she is taking to ensure passenger voice as part of Great British Railways.
To ask the Secretary of State for Transport, what measures she is taking to ensure passenger voice as part of Great British Railways.
GBR will have a relentless focus on delivering for passengers. It will be set up to put decision making for track and train closer to the communities and customers it serves.
In addition, The Railways Bill will establish a powerful voice for passengers, the Passenger Watchdog, to independently monitor passenger experience, advocate for passengers and to hold GBR and other operators to account. The Watchdog will be in a unique position to understand passenger experience through its research, investigations and access to complaints and core industry performance data. It will use this to advocate for passengers, set tough consumer standards for the railway and advise the government and GBR; ensuring passengers’ needs and interests are represented when key decisions about rail services are made.
To ask the Secretary of State for Transport, what steps her Department is taking to improve the oversight, accountability, and transparency of Alternative Dispute Resolution (ADR) providers handling aviation consumer disputes; and what mechanisms are available to passengers to challenge ADR decisions.
To ask the Secretary of State for Transport, what steps her Department is taking to improve the oversight, accountability, and transparency of Alternative Dispute Resolution (ADR) providers handling aviation consumer disputes; and what mechanisms are available to passengers to challenge ADR decisions.
The Civil Aviation Authority (CAA), the UK’s independent aviation regulator, is responsible for approving and overseeing Alternative Dispute Resolution (ADR) providers in the aviation sector, ensuring they meet statutory requirements which support transparency and accountability.
ADR decisions are binding on airlines but not on consumers. Where a passenger is dissatisfied with an ADR outcome, they may choose to pursue their claim through the courts provided the time for bringing the claim has not expired.