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To ask the Chancellor of the Exchequer, whether HMRC plans to improve its (a) telephone and (b) online chat services to ensure that people can receive human assistance when digital systems fail to provide information.
To ask the Chancellor of the Exchequer, whether HMRC plans to improve its (a) telephone and (b) online chat services to ensure that people can receive human assistance when digital systems fail to provide information.
Once they have submitted an A1 certificate renewal or other time-sensitive application, customers can use the “check when you can expect a reply from HMRC” tool which is available on gov.uk to confirm when they are likely to receive a response.
Customers can contact HMRC via telephony or web chat for urgent A1 applications. HMRC advisors will then decide if the case needs urgent escalation and will take it forward as appropriate. These cases relate to customers who need a certificate to work in another country.
HMRC are always seeking to improve their day to day performance including their telephony and webchat service. HMRC received extra funding last year to recruit more customer service advisers and, under the current Government, are focused on transforming services to better support taxpayers.
To ask the Secretary of State for Work and Pensions, if he will make an estimate of the number of working Universal Credit recipients who received an incorrect payment as a result of an incorrect employer's real time information submission to HM Revenue and Customs in the latest month for...
To ask the Secretary of State for Work and Pensions, if he will make an estimate of the number of working Universal Credit recipients who received an incorrect payment as a result of an incorrect employer's real time information submission to HM Revenue and Customs in the latest month for...
Legislation provides for the use of RTI in the calculation of UC entitlements. That system is working well and providing accurate information but where a claimant thinks the information provided by their employer to HMRC is wrong they are asked to raise a dispute with HMRC for them to investigate. Over the last 12 months 99.8% of RTI returns by employers to support UC claims were found to be correct. For the 0.2% of cases, where employers adjust their returns, we endeavour to correct UC entitlements as soon as possible.
In line with the Tax Policy Making framework, the Government is publishing draft legislation ahead of potential inclusion in Finance Bill 2022-23. This allows for technical consultation and provides taxpayers with predictability over future tax policy changes. Alongside this, the Government is making announcements in a small number of technical...
In line with the Tax Policy Making framework, the Government is publishing draft legislation ahead of potential inclusion in Finance Bill 2022-23. This allows for technical consultation and provides taxpayers with predictability over future tax policy changes. Alongside this, the Government is making announcements in a small number of technical...
My right honourable friend the Financial Secretary to the Treasury (Lucy Frazer) has today made the following Written Ministerial Statement.
In line with the Tax Policy Making framework, the Government is publishing draft legislation ahead of potential inclusion in Finance Bill 2022-23. This allows for technical consultation and provides taxpayers with...
My right honourable friend the Financial Secretary to the Treasury (Lucy Frazer) has today made the following Written Ministerial Statement.
In line with the Tax Policy Making framework, the Government is publishing draft legislation ahead of potential inclusion in Finance Bill 2022-23. This allows for technical consultation and provides taxpayers with...
I thank all Members who have taken part in the debate. Not only that, but I thank them and all the others who have helped to make the NCS a success so far. I have been delighted to see how many Members have embraced the NCS in their own constituencies...
I thank all Members who have taken part in the debate. Not only that, but I thank them and all the others who have helped to make the NCS a success so far. I have been delighted to see how many Members have embraced the NCS in their own constituencies...
Motion to consider. Agreed to on question.
Motion to consider. Agreed to on question.
My honourable friend the Exchequer Secretary to the Treasury (David Gauke) has today made the following Written Ministerial Statement. Budget 2011 announced a number of tax policy changes and longer term tax reforms that will be subject to consultation. These are summarised in the tax consultation tracker, which is available...
My honourable friend the Exchequer Secretary to the Treasury (David Gauke) has today made the following Written Ministerial Statement. Budget 2011 announced a number of tax policy changes and longer term tax reforms that will be subject to consultation. These are summarised in the tax consultation tracker, which is available...
Budget 2011 announced a number of tax policy changes and longer-term tax reforms that will be subject to consultation. These are summarised in the tax consultation tracker, which is available on the HM Treasury website at: http://www.hm-treasury.gov.uk/tax_updates.htm. HM Revenue and Customs (HMRC) and HM Treasury have today published the following...
Budget 2011 announced a number of tax policy changes and longer-term tax reforms that will be subject to consultation. These are summarised in the tax consultation tracker, which is available on the HM Treasury website at: http://www.hm-treasury.gov.uk/tax_updates.htm. HM Revenue and Customs (HMRC) and HM Treasury have today published the following...
Letter dated 30/03/2010 from Baroness Crawley to Lord Hunt of Wirral regarding the draft Charities (Disclosure of Revenue and Customs Information to the Charity Commission for Northern Ireland) Regulations 2010. 2 p.
Letter dated 30/03/2010 from Baroness Crawley to Lord Hunt of Wirral regarding the draft Charities (Disclosure of Revenue and Customs Information to the Charity Commission for Northern Ireland) Regulations 2010. 2 p.
Letter dated 30/03/2010 from Baroness Crawley to Lord Smith of Clifton regarding the draft Charities (Disclosure of Revenue and Customs Information to the Charity Commission for Northern Ireland) Regulations 2010. 2 p.
Letter dated 30/03/2010 from Baroness Crawley to Lord Smith of Clifton regarding the draft Charities (Disclosure of Revenue and Customs Information to the Charity Commission for Northern Ireland) Regulations 2010. 2 p.
To ask the Chancellor of the Exchequer how many requests for communications data were made by HM Revenue and Customs to communication service providers (CSPs) under the Taxes Management Act 1970 in (a) 2000, (b) 2001, (c) 2002, (d) 2003, (e) 2004, (f) 2005, (g) 2006, (h) 2007 and (i)...
To ask the Chancellor of the Exchequer how many requests for communications data were made by HM Revenue and Customs to communication service providers (CSPs) under the Taxes Management Act 1970 in (a) 2000, (b) 2001, (c) 2002, (d) 2003, (e) 2004, (f) 2005, (g) 2006, (h) 2007 and (i)...
My Lords, I thank the Minister for tabling his amendment in response to our debate in Grand Committee about the need for a review of the saving gateway scheme. I shall speak briefly to my four amendments to Amendment 15. The Minister has sought to answer some of the points...
My Lords, I thank the Minister for tabling his amendment in response to our debate in Grand Committee about the need for a review of the saving gateway scheme. I shall speak briefly to my four amendments to Amendment 15. The Minister has sought to answer some of the points...
Amendment 14 14: Before Clause 26, insert the following new Clause— "Review and report to Parliament (1) The Commissioners must make arrangements for an independent review of— (a) the effect of Saving Gateway accounts on attitudes to saving money among persons who are or have been holders of Saving Gateway...
Amendment 14 14: Before Clause 26, insert the following new Clause— "Review and report to Parliament (1) The Commissioners must make arrangements for an independent review of— (a) the effect of Saving Gateway accounts on attitudes to saving money among persons who are or have been holders of Saving Gateway...
My Lords, I understand the noble Baroness’s concerns in this area and, since our debate on this matter in Grand Committee, we have considered this issue carefully. While we do not anticipate that the situations referred to in the noble Baroness’s amendment will be common, we have decided to strengthen...
My Lords, I understand the noble Baroness’s concerns in this area and, since our debate on this matter in Grand Committee, we have considered this issue carefully. While we do not anticipate that the situations referred to in the noble Baroness’s amendment will be common, we have decided to strengthen...
Amendment 2 2: Clause 4, page 3, line 28, at end insert— "( ) Regulations may not require an account provider to pay interest on a Saving Gateway account."
Amendment 2 2: Clause 4, page 3, line 28, at end insert— "( ) Regulations may not require an account provider to pay interest on a Saving Gateway account."
My Lords, in moving the amendment, I shall speak also to Amendments 5, 6 and 8 in this group. These are repeat amendments of those that we debated in Grand Committee. They concern areas in the saving gateway scheme that caused particular concern to the British Bankers’ Association. There have...
My Lords, in moving the amendment, I shall speak also to Amendments 5, 6 and 8 in this group. These are repeat amendments of those that we debated in Grand Committee. They concern areas in the saving gateway scheme that caused particular concern to the British Bankers’ Association. There have...
My Lords, it is a pleasure to start our Report stage consideration of the Saving Gateway Accounts Bill. In speaking to Amendment 1, I shall speak also to Amendments 3 and 4, which relate to the maturity period of the saving gateway account—in other words, how long each account will...
My Lords, it is a pleasure to start our Report stage consideration of the Saving Gateway Accounts Bill. In speaking to Amendment 1, I shall speak also to Amendments 3 and 4, which relate to the maturity period of the saving gateway account—in other words, how long each account will...
My Lords, when I moved a similar amendment in Grand Committee, it did not meet with instant success, but I am grateful to the Minister for reflecting on this and bringing forward the Government’s amendment, which of course I support. Amendment 1 agreed.
My Lords, when I moved a similar amendment in Grand Committee, it did not meet with instant success, but I am grateful to the Minister for reflecting on this and bringing forward the Government’s amendment, which of course I support. Amendment 1 agreed.