1-5 of 5 results for subject:Self-assessment
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To ask the Chancellor of the Exchequer, whether he has had recent discussions with HMRC on technical problems affecting the availability of public helplines for self-assessments.
To ask the Chancellor of the Exchequer, whether he has had recent discussions with HMRC on technical problems affecting the availability of public helplines for self-assessments.
HMRC have introduced a ‘Period of Restricted Change’ to protect live service by reducing the volume of changes made to our IT / Telephony service. This vastly reduces the risk of IT and Telephony outages.
Every January, HMRC introduce a Key Business Event wrap-around support for ‘Self-Assessment’ which in essence, provides protective guardrails across the end-to-end service, including the Online customer services and Telephony lines, but also the underpinning infrastructure, at this crucial business peak for HMRC.’
To ask the Chancellor of the Exchequer, what steps has he taken to help ensure that people can easily contact HMRC on the matter of self- assessments.
To ask the Chancellor of the Exchequer, what steps has he taken to help ensure that people can easily contact HMRC on the matter of self- assessments.
January is the busiest time of the year for HMRC due to the Self-Assessment filing peak. Helplines are busy, and wait times are longer than usual.
HMRC encourages customers to check online instead of waiting on phonelines, saving them time and effort. The quickest and easiest way to manage tax affairs and answer queries is through the HMRC app or the personal tax account.
Customers can also go online to use HMRC’s digital assistant, guidance and helpsheets on GOV.UK, youtube videos and live webinars.
Every January, HMRC moves significant numbers of staff from other business areas to prioritise the Self-Assessment (SA) helpline to help people in the run up to the filing deadline.
To ask the Chancellor of the Exchequer, what recent discussions his Department has had with officials at HMRC on processing self-assessment repayment requests.
To ask the Chancellor of the Exchequer, what recent discussions his Department has had with officials at HMRC on processing self-assessment repayment requests.
HMT officials are in regular contact with HMRC on a range of important issues, including matters relating to Self Assessment. The Government is committed to processing Self Assessment repayment requests promptly, while ensuring that the necessary checks are completed to guard against fraud.
To ask the Chancellor of the Exchequer, what steps he has taken to reduce the time taken by HMRC to process self-assessment repayment requests.
To ask the Chancellor of the Exchequer, what steps he has taken to reduce the time taken by HMRC to process self-assessment repayment requests.
HMRC have to balance processing repayment claims quickly with protecting the public purse from incorrect or fraudulent claims. In order to do this they undertake a number of automated and manual checks. Currently, owing to the effects of COVID-19 and the introduction of various Government schemes to support taxpayers, HMRC are seeing an increase in the number of repayment claims within the Self-Assessment system. HMRC aim to provide a fair and consistent service to all taxpayers while prioritising the most vulnerable where appropriate. HMRC deploy their resources based on customer demand, business requirements, and key business events, in order to provide the best possible service.
HMRC publish their performance data regularly at: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports and https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates.
To ask the Chancellor of the Exchequer, what recent estimate he has made of the average time taken by HMRC in processing self-assessment repayment requests.
To ask the Chancellor of the Exchequer, what recent estimate he has made of the average time taken by HMRC in processing self-assessment repayment requests.
HMRC have to balance processing repayment claims quickly with protecting the public purse from incorrect or fraudulent claims. In order to do this they undertake a number of automated and manual checks. Currently, owing to the effects of COVID-19 and the introduction of various Government schemes to support taxpayers, HMRC are seeing an increase in the number of repayment claims within the Self-Assessment system. HMRC aim to provide a fair and consistent service to all taxpayers while prioritising the most vulnerable where appropriate. HMRC deploy their resources based on customer demand, business requirements, and key business events, in order to provide the best possible service.
HMRC publish their performance data regularly at: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports and https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates.