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To ask the Secretary of State for Education (1) how many complaints his Department has received about the cost of school uniforms in (a) academies, (b) free schools and (c) maintained schools in the latest period for which figures are available;
[120020]
To ask the Secretary of State for Education (1) how many complaints his Department has received about the cost of school uniforms in (a) academies, (b) free schools and (c) maintained schools in the latest period for which figures are available;
[120020]
The Department has received 123 pieces of correspondence relating to school uniform since 1 September 2011. Correspondence data are not recorded in such a way that it is possible to identify how many of these were complaints about the cost of uniform.
Responsibility for school uniform policy rests with the governing body or the academy trust, including how the uniform should be sourced. The governing body should be able to demonstrate to parents how best value has been achieved and keep the cost of uniform under review. The Department has published non-statutory school uniform guidance on its website at:
www.education.gov.uk/schools/leadership/schoolethos/b0014144/schooluniform
That guidance clearly states that when considering their school uniform policy, governing bodies should give ‘high priority’ to cost considerations, and no school uniform should be so expensive as to leave pupils or their families feeling socially excluded. The Department does not collect information about whether schools which have adopted a new uniform on conversion to academy status, about the costs of school uniform, or about the number and value of grants paid by local authorities to help parents with the cost of school uniform.
To ask the Secretary of State for Education what training has been undertaken by (a) Ministers and (b) officials in his Department to assist them in assessing complaints against schools.
[111017]
To ask the Secretary of State for Education what training has been undertaken by (a) Ministers and (b) officials in his Department to assist them in assessing complaints against schools.
[111017]
Ministers considering complaints against schools have been advised on individual cases. Officials considering school complaints receive training relevant to their policy area. Officials dedicated to handling complaints are either already trained or are receiving a broad range of complaint related training.
To ask the Secretary of State for Education how many complaints against (a) mainstream schools and (b) free schools and academies he estimates his Department will process in the 2012-13 academic year.
[111351]
To ask the Secretary of State for Education how many complaints against (a) mainstream schools and (b) free schools and academies he estimates his Department will process in the 2012-13 academic year.
[111351]
The most recent analysis (Parents' and Young People's Complaints about Schools, published February 2012) carried out for the Department estimates (a) approximately 2,900 complaints may be received per annum against mainstream schools. The Department expects, based on previous experience, that a majority will not have followed the school's own complaints process. Consequently we will support the complainant by explaining their rights and redirecting their complaint.
It is not possible to estimate how many complaints against academies and free schools the Department will process in the coming year, as any prediction will only be possible when we know the number of academies and free schools open during the period 2012-13.