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To ask the Secretary of State for Business, Innovation and Skills what recent assessment he has made of the quality of service provided by the Trading Standards Institute to consumers complaining of (a) unsafe and (b) sub-standard building work.
[147104]
To ask the Secretary of State for Business, Innovation and Skills what recent assessment he has made of the quality of service provided by the Trading Standards Institute to consumers complaining of (a) unsafe and (b) sub-standard building work.
[147104]
The Trading Standards Institute is the professional body who represent the interests of trading standards officers across the UK. As such, they do not directly provide advice to consumers on such matters, or take enforcement action against traders.
Since April 2012 all consumers who are in dispute have been able to call the Citizens Advice consumer helpline on 08454 04 05 06 or contact them online at:
www.adviceguide.org.uk
Whilst they cannot intervene, they can give advice and refer matters to Trading Standards, who can take action on local matters. The quality of this advice is regularly monitored by Citizens Advice.