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Type
House
Session
Year
Department
Member
Primary member
Answering member
More
Cunningham of Felling, Lord (1)
Legislative stage
Legislation
Subject
Publisher
Statement on what he will do to ease public access and improve efficiency in dealing with complaints across different public services in England.
Statement on what he will do to ease public access and improve efficiency in dealing with complaints across different public services in England.
Asked by
Baroness Winterton of Doncaster
(Labour)
Answered by
Lord Cunningham of Felling
(Labour)
Answering body
Cabinet Office
Type
Written questions
Status
Answered
Tabled on
29 March 1999
For answer on
30 March 1999
Answered on
30 March 1999
Ms Rosie Winterton: To ask the Minister for the Cabinet Office what he will do to ease public access and improve efficiency in
dealing with complaints across different public services in England. [79668]
Dr. Jack Cunningham: I am pleased to announce that the Government are about to undertake a review of the organisation of public
sector ombudsmen in England. The review will be conducted by a team in the Cabinet Office and its terms of reference are as follows:
The review will consider whether the present arrangements for the organisation of the Parliamentary Commissioner for Administration,
the Health Service Commissioner for England and the Local Government Ombudsman in England are in the best interest of complainants
and others against a background of moves towards the more integrated provision of public services; and whether those arrangements
hinder achieving better value for money. The review will also consider the potential interaction between those ombudsmen and other
independent complaints authorities, such as the Independent Housing Ombudsman and the Data Protection Registrar. The review will
make recommendations about the public sector Ombudsmen, including recommendations on their statutory powers and duties, having
regard for constitutional issues.
This review will support the Modernising Government agenda by examining the scope for a more joined-up ombudsman system for England.
Subjects
Complaints; Access; Public sector; Ombudsman; Public service; Standards; Reviews
Date
30 March 1999
Reference
79668; 328 c662W
House
House of Commons