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Type
House
Session
Year
Department
Member
Primary member
Answering member
Byrne, Liam (4)
Legislative stage
Legislation
Subject
More
Prices (4)
Publisher
My hon. Friend raises an important point, which was highlighted by Ofcom recently. Partly as a result of that report, the Department of Health has set up a review group to explore the issue of costs to users of those systems, including the price of incoming calls. The first meeting of that group is today.
My hon. Friend raises an important point, which was highlighted by Ofcom recently. Partly as a result of that report, the Department of Health has set up a review group to explore the issue of costs to users of those systems, including the price of incoming calls. The first meeting of that group is today.
Answered by
Liam Byrne
(Labour)
Asked by
Helen Jones
(Labour)
Answering body
Department of Health
Type
Oral answers to questions
I am grateful to my hon. Friend for that reply. But what would he say to a constituent of mine, a pensioner, who found that she was being charged 49p per minute to ring to her husband in hospital via Patientline and was forced to listen to a minute of blurb from Patientline before she even got through? It was also costing her husband 20p before he got through to her. Does that not represent an exploitation of vulnerable people? Will the Minister issue some guidance to trusts on negotiating those contracts to ensure that patients are not exploited in this way?
Subjects
Hospitals; Patients; Prices; Telephone services; Telephones
Date
7 March 2006
Reference
443 c719
Chamber / Committee
House of Commons chamber
House
House of Commons
Bedside telephones represent an enhanced service, providing additional choice for patients. Outgoing calls cost 10p per minute. Patients not wishing to use those services, which are made available at no cost to the NHS, remain free to use hospital payphones, as they have always been able to do in the past.
Bedside telephones represent an enhanced service, providing additional choice for patients. Outgoing calls cost 10p per minute. Patients not wishing to use those services, which are made available at no cost to the NHS, remain free to use hospital payphones, as they have always been able to do in the past.
Answered by
Liam Byrne
(Labour)
Asked by
Helen Jones
(Labour)
Answering body
Department of Health
Type
Oral answers to questions
If she will make a statement on charges made to hospital patients for telephone calls. [56307]
Subjects
Hospitals; Patients; Prices; Telephone services; Telephones
Date
7 March 2006
Reference
443 c719
Chamber / Committee
House of Commons chamber
House
House of Commons
If she will make a statement on charges made to hospital patients for telephone calls. [56307]
If she will make a statement on charges made to hospital patients for telephone calls. [56307]
Asked by
Helen Jones
(Labour)
Answered by
Liam Byrne
(Labour)
Answering body
Department of Health
Oral questions - Lead
Status
Answered
Tabled on
1 March 2006
For answer on
7 March 2006
Answered on
7 March 2006
Bedside telephones represent an enhanced service, providing additional choice for patients. Outgoing calls cost 10p per minute. Patients not wishing to use those services, which are made available at no cost to the NHS, remain free to use hospital payphones, as they have always been able to do in the past.
Subjects
Hospitals; Patients; Prices; Telephone services; Telephones
Date
7 March 2006
Reference
443 c719; 56307
Chamber / Committee
House of Commons chamber
House
House of Commons
The hon. Gentleman makes an interesting point. However, market research shows that 72 per cent. of patients thought that the system offered good value for money—[Interruption.] As my hon. Friend the Member for Warrington, North (Helen Jones) has pointed out, there are concerns, but it provides a service worth £150 million at no cost to the NHS. However, this is an issue that needs further consideration. That is why the review group has been set up.
The hon. Gentleman makes an interesting point. However, market research shows that 72 per cent. of patients thought that the system offered good value for money—[Interruption.] As my hon. Friend the Member for Warrington, North (Helen Jones) has pointed out, there are concerns, but it provides a service worth £150 million at no cost to the NHS. However, this is an issue that needs further consideration. That is why the review group has been set up.
Answered by
Liam Byrne
(Labour)
Asked by
Peter Bone
(Conservative)
Answering body
Department of Health
Type
Oral answers to questions
The hon. Member for Warrington, North (Helen Jones) has raised an important matter, but what she failed to say is that if someone rings Patientline and listens to the two minutes of blurb but the patient is not there, they are still charged 49p a minute. It is outrageous. We do not need a review; we need that stopped.
Subjects
Hospitals; Patients; Prices; Telephone services; Telephones
Date
7 March 2006
Reference
443 c719
Chamber / Committee
House of Commons chamber
House
House of Commons