Oral question asked in the House of Lords, by Lord Moynihan (Conservative). It was answered by Lord Leong (Labour) on Tuesday, 2 December 2025.

Subscription Contracts: Right to Cancel

Question: To ask His Majesty’s Government, in making regulations under section 267 of the Digital Markets, Competition and Consumers Act 2024, what plans they have to account for concerns raised by cultural and heritage organisations regarding the right of consumers to cancel subscription contracts.

Answer: My Lords, the Government have consulted on how the new subscription rules will work under the Digital Markets, Competition and Consumers Act—this includes what happens when a consumer uses their cooling-off right to cancel—and are carefully reviewing responses from cultural and heritage organisations. My officials have engaged directly with sector representatives and will continue to do so to ensure that the final regulations reflect their concerns and support both consumer protection and organisational sustainability.

Secondary information

Type: Oral question
Reference: 850 cc1681-4
Session: 2024-26
Oral question type: Lead
Chamber / Committee: House of Lords chamber
Subjects: Consumers Cultural heritage Protection Subscriptions
Legislation: Digital Markets, Competition and Consumers Bill 2022-23 to 2023-24
Link: View this Oral question on hansard.parliament.uk