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Face-to-face GP Appointments

I commend the hon. Gentleman on securing the debate. GP face-to-face appointments are a massive issue in my constituency, and you, Madam Deputy Speaker, are probably inundated with constituents asking about the same thing. People —more often than not, elderly people—phone the emergency number at half-past 8 in the morning and hold on till 5 past 9. After they have held the phone for 35 minutes, a voice says, “By the way, you’re too late.” The system is not working. To be fair to the Minister, I understand that changes are coming. We need to know what they are, and whether they will improve the system. If they do not do so to the satisfaction of the hon. Gentleman, my constituents and me, something is drastically wrong, and that needs to be addressed immediately.