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Written question asked by Edward Morello (Liberal Democrat) on Friday, 10 April 2026, in the House of Commons. It was due for an answer on Tuesday, 14 April 2026. It was answered by Dan Tomlinson (Labour) on Monday, 20 April 2026 on behalf of the Treasury.


Valuation Office Agency: West Dorset

Question

To ask the Chancellor of the Exchequer, what steps her Department is taking to improve Valuation Office Agency service delivery in West Dorset.

Answer

The Valuation Office is improving performance in a number of ways, including moving people onto areas of high customer demand, continued investment in IT improvements and piloting using new technology to streamline ways of working. Performance is improving month-on-month and integration with HMRC offers further opportunities to improve how it delivers its services and accelerates modernisation. It is working as quickly as possible to clear cases and continues to prioritise older cases and cases where customers are experiencing financial hardship.


Secondary information

Type
Written question
Reference
126456
Session
2024-26
Related items
Valuation Office Agency: West Dorset
Friday, 24 April 2026
Written questions
House of Commons
Grouped for answer
Yes
Subjects
Valuation Office Agency West Dorset
Link
View this Written question on www.parliament.uk